Mitch Hollis

User Experience Researcher

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Your Virtual Research Team

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Now more than ever understanding users in a constantly changing environment is critical. By employing remote and virtual research methodologies you will be able to focus on what will bring the most value to your customers.

I work with teams to develop research strategies and build programs internally to serve the company's desire for knowledge. By understanding your users (their challenges, desires, and circumstances) you will build better products and services.

Let’s work together to build a user centric approach and meet your business objectives!

The Work

End to End Research

I provide comprehensive research services. I will take the challenge you are facing, create a research strategy to understand the challenge, recruit participants, run the study and provide actionable insights in a report for your team.

Team Development

If you don’t currently have a research team and are interested in building a team, or enhancing a current department’s capabilities around research I will help build that program for you internally.

Business Strategy

If you don’t currently have a research team and are interested in building a team, or enhancing a current department’s capabilities around research I will help build that program for you internally.

Training

Your designers, product managers, and customer service reps can learn research methodologies and skills that will enhance your current user experience. Through workshops and on the job projects they can learn these skills quickly.

Business Strategy

Through research and the work I provide you will be able to glean clear business actions and product enhancements to give your strategy the data it needs to make smart decisions backed up with evidence.

Increased User Trust

With each new research initiative you build customer loyalty at a small scale through conversations and at a scalable rate by building products that delight and help your end users.

Actionable Insights

Clear deliverables and useful recommendations will follow each research endeavor with clear success metrics that will drive product and design enhancements.

Product Confidence

Clear results and an established research practice makes for faster decisions. Product and design leads will be able to accomplish their work confidently knowing they are working on what will provide the most value for the end user.

The Results

I've worked with

Amplifying User Insights

With roots in the entertainment industry, and experience leading research teams, I‘m passionate about the future of entertainment. As a data driven professional, I create strategies to help businesses make decisions leveraging insights from primary research methods.

Research and Insights will empower your existing business

What they've said...

"As a product manager, I rely heavily on client research to ensure we are building the best product for clients. Mitch has led countless interviews to unearth true client needs, preferences, and issues, especially as Ticketmaster continues to build innovative offerings that have never been done before in the ticketing industry. The research Mitch led and the insights that he synthesized drove the team in building delightful products that add value to clients."

Hazel C.

"Mitch is great at understanding a product vision and defining the research and interviews needed. On a key client program the research and synthesis he has provided was invaluable in shaping the product and program overall. We had had an extra challenge of trying to build a product for a user persona that doesn’t exist yet and Mitch lead internal workshops and a wide range of customer interviews to understand their needs and how the user journey comes together."

Chris B.

"Mitch worked skillfully across many types of research with design and product teams of varying levels of research savvy. He helped us define research needs, synthesize the results, and determine the resulting opportunities and actions. He helped our design team nurture their own research chops."

Drey C.

"If you are hoping for someone who can increase the efficiency of your research efforts, take ownership while being a team player, then look no further -- Mitch is your man."

Kathryn C.

"If you're looking for a researcher that can not only execute qualitative and quantitative work flawlessly, but also operationalize and optimize research tools and systems, Mitch is your guy. He is essentially a one-stop shop when it comes to running a research department."

Anders T.

"Mitch is pro at providing product designers with the support they need to connect with users. His effortless people-skills combined with research expertise made all of our research and synthesizing sessions flow with ease. Anyone would be lucky to have Mitch on their team!"

Amanda P.

"The most important aspect of any work, regardless of field or discipline, is the people. And Mitch is exactly who comes to mind when I think of the ideal person I would like to have as my co-worker, boss, or employee."

Monica B.

"Mitch was the backbone of research ops at Ticketmaster. Mitch also has a unique blend of analytical thinking and skills which makes him a natural at quantitative research, while his infinite curiosity and empathy make him an excellent qualitative researcher and interviewer."

Dustin G.

Amplifying User Insights

With roots in the entertainment industry, and experience leading research teams, I‘m passionate about the future of entertainment. As a data driven professional, I create strategies to help businesses make decisions leveraging insights from primary research methods.

Research and Insights will empower your existing business